FREQUENTLY ASKED QUESTIONS

Questions Worth Asking Before You Begin

We believe that clarity is the first form of care. If you're wondering how this works, what to expect, or whether we're the right fit — we've answered the most common questions below.

Getting Started

Do You Offer Telehealth Across Minnesota?: Yes. All appointments are conducted by secure telehealth for patients located in Minnesota at the time of the visit.
How Do I Get Started?: Book an initial psychiatric evaluation online, and we will take it from there.
What Happens at the First Appointment?: Your first appointment is a thorough 60-minute evaluation where we take time to understand your history, symptoms, goals, and what matters most to you.
Do You Accept New Patients?: Yes, we are accepting new patients. Use the booking link to schedule your initial evaluation.

Clinical Services

Do You Provide Therapy?: At this time, WholeMind provides psychiatric evaluation, diagnosis, and medication management. Psychotherapy may be added as a future service.
What Conditions Do You Treat?: We treat anxiety, ADHD, depression, bipolar disorder, OCD, PTSD, postpartum mental health, PMDD, mood disorders, and insomnia, among others.
Do You Prescribe Medication?: Yes. As a nurse practitioner with prescriptive authority, Fadumo Hersi provides evidence-based medication management when appropriate.
Can You Work With My Existing Therapist?: Absolutely. We believe in collaborative care and are happy to coordinate with your therapist or other providers with your consent.

Insurance & Pricing

Do You Accept Insurance?: We accept UCare, Blue Cross Shield of Minnesota, Health Partners, United Healthcare (Optum), Medica, Cigna, and Aetna.
What Are Your Self-Pay Rates?: Initial Evaluation (60 min): $300. Follow-up visits (30 min): $150.
Is a Sliding Scale Available?: Yes. If cost is a barrier, please reach out — we offer a sliding scale upon request.
How Do I Verify My Insurance?: Call the member services number on the back of your card and ask if WholeMind Wellness & Psychiatry is in-network, and confirm your mental health benefits.

Logistics

How Long Are Appointments?: Initial evaluations are 60 minutes. Follow-up appointments are 30 minutes.
How Often Will We Meet?: Follow-up frequency varies based on your care plan, but typically ranges from monthly to quarterly once stable.
What Technology Do You Use for Telehealth?: We use a secure, HIPAA-compliant telehealth platform. You will receive a link before your appointment — no special software required.
What If I Need to Cancel or Reschedule?: Please cancel or reschedule at least 24 hours in advance to avoid a late-cancellation fee.

Still have questions?

We're happy to help. Reach out and we'll get back to you within 1–2 business days.

WholeMind Wellness and Psychiatry is not an emergency or crisis care service. If you are experiencing a mental health emergency, please call 911 or go to your nearest emergency room. You may also call or text 988 to reach the Suicide and Crisis Lifeline.